How works the Support Pin and the support ID

The Support Pin and Support ID are essential tools for identifying account owners and specific servers during customer support interactions. The Support Pin is a unique code visible in your dashboard, used to verify your identity as the account owner. When reaching out for assistance, for example, if your server isn't functioning properly, support teams may request this pin to confirm you're authorized to access the account.

On the other hand, the Support ID is used to identify a specific server. If you're asked which server you're experiencing issues with, you will need to provide the Support ID, which essentially acts as the server’s unique identifier. Both the Support Pin and Support ID are key to ensuring secure and accurate support.