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Terms of Service

These terms of service govern your access to the gameunit.pro website and all other services offered by GameUnit trading as Parent Company ServUnit Technologies BV ("gameunit”, "We" or "Us") registered at Hemelshoek 235, 2590 Berlaar, Belgium.
If you have any confusion after reading our Terms of Service, feel free to contact support and request clarification on any one of these points. While we will try to give reasonable notice for major changes to this document, this isn't always possible - so check back frequently for updates.
We reserve the right to cancel, suspend or terminate any service provided with or without a refund or notice or warning for any reason. We also reserve the right to modify our Terms of Service at any time with or without informing the client. It is up to the client to periodically familiarize themselves with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, their service will be terminated at our discretion.

GENERAL

  • Please use common sense. If you think something you're doing could get you into trouble, it probably will.
  • We reserve the right to terminate any service at any time without possibility of refund. Hopefully we won't have to.
  • We reserve the right to change our Terms of Service at any time. It is your responsibility to keep yourself updated with our Terms of Service.
  • Don't use your service to do anything that would be deemed illegal in Belgium or your country of residence.
  • Don't use your service to disrupt or interfere with any other GameUnit service. Additionally, don't use your service to disrupt or intefere with any other service on the internet.
  • If you are under 18 years of age, you must have your parent or legal guardian's permission to use our service. Please have them read through this agreement with you.

    • MINECRAFT

    General

  • By purchasing a Minecraft server from our website, you agree to Mojang's End User License Agreement.
  • If your server is found to be in violation of Mojang's EULA, your server may be suspended until you have removed the violating content from your server.

    • Fair Use Policy

  • Services provided by us are not explicitly limited by bandwidth or CPU; however, we have some restrictions.
  • If your service uses an excessive amount of bandwidth or CPU for prolonged periods, we will send you warnings via email. If you don't fix the problem, we may suspend your service.
  • If your service is using an excessive amount of disk space, we may thoroughly investigate your storage. If you are found to be using excessive disk space for material not related to your service, we will send you warnings via email. If you don't fix the problem, we'll start deleting files irrelevant to your service.
  • Each client may only store a maximum of 3 backups of their service at one time. Any additional backups must be stored externally.
  • The total size of all backups under your account should not exceed 15GB. Any additional backups must be stored externally.
  • Exceeding any terms of our Fair Use Policy may result in the infringing files being removed.

    • SECURITY

  • Your account is your account. Don't share your account details.
  • Failure to report account breaches may result in suspension or termination of services.
  • As we have rules preventing you from sharing your account, we assume that any use of your service to violate these rules was done by you, therefore it will be you and your service that will be penalized.
  • Furthermore, don't use your service to exploit flaws in our software or hardware, or the software or hardware of other internet services.

    • PAYMENT

  • Services are not activated until the first payment is received.
  • If you don't renew your service before it expires, you have a one (1) day grace period in which you can pay the invoice for overdue services without disruption or penalty. Beyond this period, your service will be suspended until it's paid for.
  • After thirty (30) days, without payment, your service will be terminated, thus deleting your files from our servers.
  • Any chargebacks or payment disputes will result in immediate account suspension. Please contact support if you have a problem, we are willing to help sort things out.
  • We offer the ability to set up scheduled payments for the purpose of automatically adding credit to your account at your specified frequency. If you choose to schedule any automatic payments (e.g PayPal subscription) these are associated with your account and not any individual service.
  • Account credit is non-refundable and non-withdrawable.

    • REFUNDS & DISPUTES

  • All refund requests must be made via a ticket on our website.
  • When requesting a refund, you must be logged into your client account.
  • The following services are not eligible for a refund: Custom Orders (Orders that can not be ordered on the website by default)
  • A payment made for the renewal of a service cannot be refunded.
  • If the client opens a dispute, we reserve the right to suspend any and all of the client's services.
  • All refunds will be provided as credit or via the original payment method at our discretion.
  • If the client has opened any disputes on any transaction, refunds will only be provided at our discretion, and not in accordance with our refund policy.
  • When a refund is issued, any related services will be terminated.

    • 48 HOUR REFUND POLICY (Money Back Guarantee)

  • Subject to the conditions below, we can provide a refund within the first 48 hours of ordering a new service – all we ask is that you tel lus why you wish to cancel your service and receive a refund.
  • Each client is only eligible to claim a 48 Hour Refund Policy once.
  • Refunds for services are available within the first 48 hours of a monthly plan commencing – please contact support to request a refund. Beyond this period, refunds are given solely at our discretion.
  • All refund requests must be submitted via a cancellation request on our website. The 48 hours is counted from the time of order to the time the cancellation is submitted.
  • The client may be asked why they wish to receive a refund before a refund is issued, in which our team may offer assistance to resolve the issue the client is experiencing. If there is no response from the client within 48 hours of any of our messages, eligibility to claim the 72 hour refund will be lost.
  • The client must provide a reason for the refund request, however the reason provided will not affect eligibility.
  • Any client found to be creating multiple accounts in order to claim the 72 hour refund multiple times will be denied a refund.
  • Some payment methods may not support refunds (as determined by the payment gateway). In this case, the refund will be issued as account credit instead.
  • Our 48 hour money back guarantee only covers a single transaction per client account.
  • If the client retracts the refund request or states that they do not confirm the refund, the request will become void. A new refund request can be submitted after this point, but will be treated as a new request and will only be eligible if 48 hours from the client's order has not passed.
  • In order to maintain eligibility to receive a refund, you must respond to all messages from us (including automated responses) within 48 hours. Not responding to one of our replies within 36 hours will void your eligibility to receive a refund (unless you are still within the first 48 hours of ordering a new service).

    • OVERPAYMENTS & ACCIDENTION PAYMENTS

  • We understand that overpayments and accidental payments sometimes occur and are willing to work with you to resolve the issue.
  • A payment made by the user is not an "accidental" payment, and a refund of this type is subject to the conditions under the "Refunds & Disputes" section of this page.
  • An "accidental" payment is a payment that was made manually by the client that was not due. For example, if the client had completed their payment multiple times. Payments of this type will be referred to as an "overpayment" from here on.
  • An overpayment occurs when an invoice is paid multiple times - when this occurs, credit with the value of the overpayment is added to the client's account.
  • Refunds can be offered for overpayments under the following conditions:
  • When requesting a refund for an overpayment, please ensure you let us know the PayPal email used to make the overpayment, or the equivalent information for the payment method used to locate the payment, as well as the date the payment was completed.

    • CANCELLATIONS

  • If you do not wish to continue your service, you will need to submit a cancellation for the service from the GameUnit client area. You may contact our support if you require assistance with this.
  • You may also wish to cancel any PayPal subscriptions you may have activated for your account. As gameunit does not have access to the client's PayPal account we cannot and will not be responsible for incidental payments made from using the automatic payment subscription service.

    • PRIVACY

  • For security purposes, our website stores access logs with details for every visitor, which includes information such as your browser details and your IP address.
  • Our website uses cookies, small pieces of information stored on your computer, for our Client Area and Control Panels. You can disable and delete these in your browser, however they are necessary for certain features to work correctly.
  • Any personal details provided through our billing system are held until the account is closed. These details are only available to GameUnit administrators and support staff and are only used for the purpose of fulfilling orders. To request an account close, contact support.

    • VIOLATIONS

  • For certain violations of these Terms of Service, we may endeavour to provide notices or warnings via email or support ticket, however this is at our discretion.
  • Generally, any violation of these terms may result in account suspension, termination or closure without refund.
  • Any attempts to exploit any part of our system in any way may result in account suspension, termination or closure without refund.

    • ABUSE

  • To report abuse on the GameUnit Network, contact us at https://gameunit.pro/contact
  • Any abuse complaints regarding a service of yours will be forwarded to you and will require immediate attention. We may suspend your services until abuse reports have been resolved. If an abuse report is found in favor of the reporter, your services may be terminated.